Order Services
Ordering Process
Ordering at Vijshop is a breeze. Simply select the items you wish to purchase, enter your shipping address, and payment information to place your order. For any assistance, feel free to call our customer service team Monday to Saturday.
Delivery Process
Your order will be delivered to your doorstep through reputable courier companies.
Order Confirmation
Upon successful order placement, you will receive a confirmation call, email, and text message from Vijshop. The email will contain all relevant details regarding your order. You can also view order details in “My Account -> My Orders” if you placed the order online.
Phone Orders
We accept orders over the phone, with Cash on Delivery as the payment option.
Payment Issues
If your debit/credit card isn’t working, we can assist you over the phone. Call us at (+1) 862-280-0365.
Payment Failure Refund
In case of a payment failure, if your account has been debited, banks typically roll back the amount within 7 business days. Timelines may vary; check with your bank for details.
Vijshop Credits Deducted from Account
If your order is unsuccessful, and Vijshop credits have been deducted, we will initiate a refund within 3 days.
Order Status Check
Your order status is regularly updated via emails and SMS at each step. You will receive an email with order details upon placement and an SMS with tracking details upon dispatch.
Order Cancellation
To cancel your order, contact Customer Service via the “Contact Us” form or call us at (+1) 862-280-0365 with your order number before dispatch. If already dispatched but undelivered, please reject the delivery and inform Customer Care. Refunds will be processed as per our Return policies.
Confirmation Call for Orders
A confirmation call ensures order accuracy.
Bulk Orders
For bulk orders, email your requirements to [email protected], and the concerned team will assist you.
Gift Orders – Invoices and Price Tags
Due to regulations, we send the invoice with the product. Price tags are left intact.